NOTICES
From Wedsnesday 1st October please follow the link below for any admin or routine care requests. This includes sick notes, repeat prescriptions, reviews, screening and vaccinations -
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Download the NHS App -
NHS App and your NHS account - NHS (www.nhs.uk)
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PRESCRIPTION LINE CHANGES FROM 1ST AUGUST -
Dear Patients,
We hope this message finds you well. We would like to inform you of an important change regarding our prescription services. As of 1st August, we will no longer be offering a repeat prescription telephone service to all patients. This service will now be exclusively available to our elderly or vulnerable patients.
For all other patients, there are several convenient ways to order your medication which have the advantage of being available 24/7:
1. NHS App : Available to all with a smartphone, this app provides an easy and efficient way to manage your prescriptions – follow this linkt to get started NHS App and your NHS account - NHS 2. Email : You can order your medication by emailing us at lscicb-el.macscripts@nhs.net .
3. In-Person : Feel free to visit the surgery during opening hours only and complete a request form.
Please note that all acute prescriptions can still be ordered using the telephone.
We appreciate your understanding and continued support as we strive to provide the best care possible.
Thank you, The Management Team
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Catchment Area for Patients -
Please click on the link below to view the area we cover for patient registrations ↓ (Due to updates on the catchment area website please ring reception for this information whilst we await a new link, thanks)
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Haslingden Healthcare now offering a service for all patients to send directly Non-Medical Queries and Admin request using the link below, which includes requests for sicknotes, letter and updates regarding test results:
https://florey.accurx.com/p/P81099
You can also access this service using the NHS App.
For further information, please speak to the Reception Team.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, would you like to join our patient participation group so that you can have your say. We would like the group to represent our patient population to include some of the following: young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups etc.
If you are interested in becoming a member please email - lscicb-el.mackenzie.managers@nhs.net
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What are FCPs (First Contact Physiotherapists) ?
If you are over 16 years of age and suffer with any of the following problems did you know you may not need to see your GP and you could see a First Contact Physiotherapist instead?
All soft tissue injuries, sprains, strains or sports injuries, Arthritis – any joint, Possible problems with muscles, ligaments, tendons or bone, such as tennis elbow, carpal tunnel syndrome, ankle sprains, Back pain, including lower back, thoracic and neck pain, Back pain that includes arm or leg symptoms such as pins and needles, Mobility changes or After orthopaedic surgery
First contact physiotherapists (FCPs) are specialist MSK physiotherapists working in the surgery assessing, diagnosing and managing patients with MSK disorders. A large proportion of patients are successfully managed with advice and exercises alone. You can access in the same way you would access a GP. The first contact nature of the service means that patients see the FCP instead of the GP as they are the most appropriately skilled professional in the MSK field. They have access to the same investigations and referral pathways as GPs. If ongoing physiotherapy or a specialist opinion is needed, they will refer directly into secondary care. FCPs are highly trained and competent in the assessment of the full spectrum of MSK disorders including the recognition of more serious conditions that may need urgent or emergency referral to hospital.
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The Enhanced Access Service in Rossendale is held at Rossendale Health Centre (Inside Ilex View Practice) as well as Bacup Health Centre (Inside Irwell Medical Practice)
The service is held from Rossendale Health Centre, 17:00pm – 20:45pm on Tuesdays, Wednesdays, Fridays and Saturdays. The service is held from Bacup Health Centre, 17:00pm – 20:45pm on Mondays and Thursdays. Appointments within this service are both Face to Face and Remote (Telephone/Video Call).
These appointments can be with either: GP, ANP, Practice Nurse, Health Care Assistant. These clinicians have access to your GP Practice record to enable them to see all results, letters and consultations to enable a continuity of care during your appointment with the Enhanced Access Service
Web: https://eastlancashirealliance.co.uk
Facebook: https://www.facebook.com/EastLancsAlliance/
Email: Ela.servicefeedback@nhs.net
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Page created: 07 July 2023