NOTICES
Download the NHS App -
NHS App and your NHS account - NHS (www.nhs.uk)
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PRESCRIPTION LINE CHANGES FROM 1ST AUGUST -
Dear Patients,
We hope this message finds you well. We would like to inform you of an important change regarding our prescription services. As of 1st August, we will no longer be offering a repeat prescription telephone service to all patients. This service will now be exclusively available to our elderly or vulnerable patients.
For all other patients, there are several convenient ways to order your medication which have the advantage of being available 24/7:
1. NHS App : Available to all with a smartphone, this app provides an easy and efficient way to manage your prescriptions – follow this linkt to get started NHS App and your NHS account - NHS 2. Email : You can order your medication by emailing us at lscicb-el.macscripts@nhs.net .
3. In-Person : Feel free to visit the surgery during opening hours only and complete a request form.
Please note that all acute prescriptions can still be ordered using the telephone.
We appreciate your understanding and continued support as we strive to provide the best care possible.
Thank you, The Management Team
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Catchment Area for Patients -
Please click on the link below to view the area we cover for patient registrations ↓ (Due to updates on the catchment area website please ring reception for this information whilst we await a new link, thanks)
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Haslingden Healthcare now offering a service for all patients to send directly Non-Medical Queries and Admin request using the link below, which includes requests for sicknotes, letter and updates regarding test results:
https://florey.accurx.com/p/P81099
You can also access this service using the NHS App.
For further information, please speak to the Reception Team.
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, would you like to join our patient participation group so that you can have your say. We would like the group to represent our patient population to include some of the following: young people, workers, retirees, people with long-term conditions and people from non-British ethnic groups etc.
If you are interested in becoming a member please email - lscicb-el.mackenzie.managers@nhs.net
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What are PA's (Physician Asscoiates) ?
You can book directly with PAs in any Rossendale practice, rather than going through a GP. They can help with most new complaints such as infections, new pains or headaches, rashes, allergies or changes to your bowels, water works, appetite or weight. Most PA’s studied an undergraduate degree for 3 years in a bioscience subject.
Please contact reception if you wish to be booked in with one of our PA's. The NHS website can also provide you with good advice if you're unsure whether you need to speak to someone.
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The Enhanced Access Service in Rossendale is held at Rossendale Health Centre (Inside Ilex View Practice) as well as Bacup Health Centre (Inside Irwell Medical Practice)
The service is held from Rossendale Health Centre, 17:00pm – 20:45pm on Tuesdays, Wednesdays, Fridays and Saturdays. The service is held from Bacup Health Centre, 17:00pm – 20:45pm on Mondays and Thursdays. Appointments within this service are both Face to Face and Remote (Telephone/Video Call).
These appointments can be with either: GP, ANP, Practice Nurse, Health Care Assistant. These clinicians have access to your GP Practice record to enable them to see all results, letters and consultations to enable a continuity of care during your appointment with the Enhanced Access Service
Web: https://eastlancashirealliance.co.uk
Facebook: https://www.facebook.com/EastLancsAlliance/
Email: Ela.servicefeedback@nhs.net
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Page created: 07 July 2023