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Missed Appointments

Updated 28th November 2019

Large numbers of appointments per month are classified as ‘Did Not Attend’ (DNA) - i.e. the patient did not turn up for the appointment and did not contact the surgery in advance to cancel/change appointment. The effects of this are:

  • An increase in the waiting time for appointments
  • Frustration for both staff and patients
  • A waste of resources
  • A potential risk to the health of the patient

If a patient fails to attend pre-booked appointments without informing us we will contact them reminding them to cancel appointments if they are unable to attend so that we can offer the appointment to someone else.

If the patient repeatedly fails to attend 3 appointments despite reminders, a formal warning letter will sent. If the patient fails to attend following a formal warning letter they are at risk of being removed from the practice list.



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