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How Do I

Consulting a Health Professional

This item has moved to a dedicated page on this site.

See Consulting Page

When the surgery is closed?

More details are available on our out of hours page

If you require emergency treatment or advice out of normal surgery hours telephone the Out of Hours Service  phone 111, who will either give advice, arrange a home visit, or arrange for you to be seen at the Primary Care Centre at Rawtenstall by a doctor or nurse, or order an ambulance depending on the nature of the emergency. The consultation is not likely to be with someone who is aware of your previous medical problems or medication so it is appropriate to restrict requests to those problems that cannot wait until normal surgery hours.

What is NHS 111?

NHS 111 is a 24hour telephone help line. The help line is staffed by nurses who can help reassure you and give you telephone advice and information. Anyone can ring NHS 111 at any time. Call 24 hours a day phone 111 Or visit NHS 111 on line by clicking here




Where is the nearest Walk In Centre?

    Bury NHS Walk-In Centre
     22 Derby Way
     BL9 0NJ

     7am – 10pm Monday to Friday
     9am – 10pm Saturday, Sunday and Bank Holidays.

Bury Walk In Centre

How can I Access my Medical Records?

The Access to Health Records Act 1990 permitted access to manual health records made after the Act came into force on 1st November 1991. The Data Protection Act 1998 permits access to all computerised health records whenever made, subject to specified exceptions. Applications for access to your records must be made in writing to the practice practice manager. A fee is payable for this service. Third party access is only given by signed consent by the patient. This ensures your confidentiality.

How do I obtain a Repeat Prescription?

Repeat prescriptions may be requested in the following ways:-

  1. By presenting your repeat prescription request form at the reception desk, ensuring that you have ticked the appropriate items.
  2. By posting a stamped addressed envelope to the surgery with your repeat prescription request
  3. By using our repeat prescription facility on line. Click Here
  4. Registering for the on line repeat prescription facility click here for instructions.
  5. We no longer accept repeat prescription requests over the telephone.

Please allow 48 hours notice (excluding bank holidays and weekends) for your request.

We are unable to accept fax or email requests for prescriptions.

   The Pill (oral contraceptive)

For repeat prescriptions of the pill if there are no problems or issues that you want to discuss, you may renew your pill prescription by a telephone consultation, ring reception to book this. You will usually require a blood pressure check which can be done by our nurses or health care assistants, this can be arranged at reception.

   Non repeat items

For requests where items are not on the repeat system, please enquire at reception.

   Some items are not available on repeat prescription without speaking to a doctor
These include
  1. The Pill (oral contraceptive: see above)
  2. Hormone Replacement Therapy
   Medication Reviews

All patients on repeat medication will be requested to make an appointment to see a doctor at least annually. A reminder will be printed on your repeat request form.

Minor Health Problem?

Not all health problems need to be dealt with by the practice. Patients are expected to use the practice in a responsible manner. From 1st October 2017 several treatments are not being funded by the NHS. For more inforamtion see our Self Care Page


How do I make a complaint?

We have a separate page in the web site dealing with this. Click here

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