Result Summary for Survey:Dr Mackenzie and Partners Practice Survey
Dr Mackenzie and Partners Practice Survey
1. Were you aware that the practice operates a Triage System for same day medical requests?
  answered question225
 
skipped question
2
 Response
Percent
Response
Count
Yes
64.0%144
No
36.0%81
Don't know  0.0%0
2. Have you requested for the practice to address a medical problem on the same day in the last 12 months?
  answered question226
 
skipped question
1
 Response
Percent
Response
Count
Yes
64.6%146
No
35.4%80
3. How would you rate the experience of requesting a medical problem to be dealt with on the same day?
  answered question143
 
skipped question
84
  ExcellentVery Good GoodNot very good PoorNot Applicable Response
Count
How would you rate your experience with the receptionist 25.4% (36)27.5% (39) 19.0% (27)16.2% (23) 10.6% (15)1.4% (2)142
How would you rate the speed that a medical professional contacted you31.0% (44)29.6% (42)19.7% (28)4.2% (6) 4.9% (7)10.6% (15)142
How would you rate how your problem was addressed 35.9% (51)27.5% (39) 15.5% (22)11.3% (16) 7.0% (10)2.8% (4)142
How would you rate the triage system overall 15.8% (22)24.5% (34) 19.4% (27)11.5% (16) 10.8% (15)18.0% (25)139
Do you have any comments about how we deal with same day medical requests
 
41
4. Have you requested a routine appointment with any doctor in the last 12 months?
  answered question221
 
skipped question
6
 Response
Percent
Response
Count
Yes
76.9%170
No
23.1%51
5. What was the earliest appointment that you were you offered?
 answered question 171
 
skipped question
56
 Response
Percent
Response
Count
Within a day
15.8%27
1 to 3 days
29.2%50
4 to 6 days
20.5%35
more than 6 days
34.5%59
6. How do you rate this?
  answered question172
 
skipped question
55
 Response
Percent
Response
Count
Excellent
17.4%30
Very good
14.5%25
Good
9.9%17
Satisfactory
18.6%32
Not very good
23.8%41
Poor
15.7%27
7. Have you requested an appointment with a doctor of your choice in the last 12 months?
  answered question219
 
skipped question
8
 Response
Percent
Response
Count
Yes
73.1%160
No
26.9%59
8. What was the earliest appointment that you were offered?
 answered question 158
 
skipped question
69
 Response
Percent
Response
Count
1 to 3 days
26.6%42
4 to 6 days
14.6%23
6 to 8 days
18.4%29
more than 8 days
40.5%64
9. How do you rate this?
  answered question160
 
skipped question
67
 Response
Percent
Response
Count
Excellent
13.8%22
Very good
11.9%19
Good
6.9%11
Satisfactory
20.6%33
Not very good
22.5%36
Poor
24.4%39
10. Have you consulted with a Junior Doctor (FY2) in the last 12 months?
 answered question 193
 
skipped question
34
 Response
Percent
Response
Count
Yes
17.6%34
No
73.1%141
Not sure what sort of doctor I saw
10.9%21
11. How did you rate your experience?
 answered question 43
 
skipped question
184
  ExcellentVery good GoodSatisfactory Not very goodPoor Response
Count
Overall experience37.2% (16) 27.9% (12)14.0% (6) 14.0% (6)7.0% (3)0.0% (0)43
Doctor understood my problem32.6% (14) 27.9% (12)18.6% (8) 18.6% (8)0.0% (0)2.3% (1)43
Doctor dealt with my problem34.9% (15) 23.3% (10)16.3% (7) 16.3% (7)4.7% (2)4.7% (2)43
How confident did you feel with the doctor 32.6% (14)23.3% (10) 16.3% (7)18.6% (8)4.7% (2)4.7% (2)43
Do you have any comments about Junior Doctors
 
9
12. Have you consulted a Nurse Practitioner the last 12 months?
 answered question 212
 
skipped question
15
 Response
Percent
Response
Count
Yes
64.2%136
No
37.7%80
13. How did you rate your experience?
 answered question 136
 
skipped question
91
  ExcellentVery Good GoodSatisfactory Not Very GoodPoor Response
Count
Overall experience43.3% (58) 32.8% (44)11.9% (16) 9.7% (13)1.5% (2)2.2% (3)134
Nurse Practitioner understood my problem 44.9% (61)34.6% (47) 9.6% (13)8.1% (11)4.4% (6)0.7% (1)136
Nurse Practitioner dealt with my problem 43.0% (58)34.1% (46) 8.9% (12)8.9% (12)3.0% (4)3.7% (5)135
How confident did you feel with the Nurse Practitioner 42.2% (57)31.1% (42) 12.6% (17)5.2% (7)8.1% (11)2.2% (3)135
Do you have any comments about Nurse Practitioners
 
29
14. Have you contacted Reception in the Last 12 months for anything?
 answered question 205
 
skipped question
22
 Response
Percent
Response
Count
Yes
97.1%199
No
2.9%6
15. How did you rate your experience with reception?
 answered question 199
 
skipped question
28
  ExcellentVery Good GoodNot Very Good PoorNot applicable Response
Count
Dealt with promptly36.0% (71) 27.9% (55)24.4% (48) 7.1% (14)4.6% (9)0.0% (0)197
Telephone manner31.8% (62) 25.1% (49)26.7% (52) 7.2% (14)7.2% (14)2.1% (4)195
Understood my request32.8% (64) 27.2% (53)24.6% (48) 10.3% (20)4.6% (9)0.5% (1)195
Politeness33.7% (65) 30.1% (58)23.3% (45) 8.3% (16)4.7% (9)0.0% (0)193
Helpfulness35.6% (69) 23.7% (46)22.7% (44) 11.9% (23)6.2% (12) 0.0% (0)194
Any comments about reception
 
51
16. Do you have any of the following Chronic Medical Conditions that are managed by the Practice Nurses?
  answered question192
 
skipped question
35
 Response
Percent
Response
Count
I do not have a chronic disease managed by the practice Nurse
60.9%117
Diabetes
11.5%22
Coronary Heart Disease
1.6%3
Hypertension (High Blood Pressure)
10.9%21
Asthma
13.5%26
COPD (Chronic Obstructive Pulmonary Disease)
1.6%3
Stroke or TIA (Transient Ischaemic Attacks)  0.0%0
Atrial Fibrilation  0.0%0
Chronic Kidney Disease  0.0%0
17. Chronic Disease Management
  answered question75
 
skipped question
152
  ExcellentVery Good GoodSatisfactory Not Very GoodPoor Response
Count
Nurse helps me to understand my condition 44.4% (32)41.7% (30) 6.9% (5)6.9% (5)0.0% (0)0.0% (0)72
Nurse informs me why certain things are done 44.4% (32)40.3% (29) 8.3% (6)6.9% (5)0.0% (0)0.0% (0)72
I feel looked after43.2% (32) 39.2% (29)9.5% (7)6.8% (5)1.4% (1)0.0% (0) 74
Nurse is polite55.4% (41) 32.4% (24)9.5% (7)1.4% (1)1.4% (1)0.0% (0) 74
Nurse is helpful51.4% (38) 37.8% (28)8.1% (6)1.4% (1)1.4% (1)0.0% (0) 74
Other (please specify)
 
10
18. Are you on a repeat prescription
 answered question 205
 
skipped question
22
 Response
Percent
Response
Count
Yes
87.8%180
No
12.2%25
19. What is your usual method of ordering?
 answered question 181
 
skipped question
46
 Response
Percent
Response
Count
I use the link on the practice web site
38.1%69
I go direct to the EMIS Access web site
29.3%53
I order on the phone (House bound only)  0.0%0
I go to the surgery
20.4%37
I get my pharmacist to get it
12.2%22
20. How do you rate the use of EMIS Access (on-line) to order your prescription?
  answered question122
 
skipped question
105
  ExcellentVery good GoodSatisfactory Not very goodPoor Response
Count
Ease of initial set up49.6% (60) 34.7% (42)9.9% (12) 5.0% (6)0.8% (1)0.0% (0)121
Ease of use60.0% (72) 29.2% (35)5.0% (6)5.0% (6)0.8% (1)0.0% (0) 120
Able to order without internet glitches49.2% (60) 27.9% (34)13.1% (16) 5.7% (7)3.3% (4)0.8% (1)122
Convenience68.6% (83) 24.0% (29)4.1% (5)1.7% (2)0.8% (1)0.8% (1) 121
21. How do you find ordering your repeat prescription on the phone? (House bound only)
  answered question0
 
skipped question
227
  ExcellentVery good GoodSatisfactory Not very goodPoor Response
Count
Ease of getting through to correct department 0.0% (0)0.0% (0)0.0% (0)0.0% (0)0.0% (0) 0.0% (0)0
Reception able to understand my request0.0% (0)0.0% (0)0.0% (0) 0.0% (0)0.0% (0)0.0% (0)0
Convenience0.0% (0) 0.0% (0)0.0% (0)0.0% (0)0.0% (0)0.0% (0) 0
22. Would you consider using the internet?
 answered question 35
 
skipped question
192
 Response
Percent
Response
Count
Yes I would but have not thought about it so far
42.9%15
I do not use computers
2.9%1
I use a computer but I do not want to order by this method
31.4%11
I do not trust the internet  0.0%0
Other
22.9%8
Any comments
 
14
23. Which Sex Are You?
  answered question202
 
skipped question
25
 Response
Percent
Response
Count
Male
44.6%90
Female
55.4%112
24. To What Age Group Do You Belong?
 answered question 202
 
skipped question
25
 Response
Percent
Response
Count
Under 16  0.0%0
17 to 24  0.0%0
25 to 34
5.9%12
35 to 44
16.3%33
45 to 54
23.8%48
55 to 64
27.7%56
65 to 74
22.8%46
75 to 84
3.5%7
85 or over  0.0%0
25. Ethnicity. To which ethnic group do you most closely belong?
 answered question 202
 
skipped question
25
 Response
Percent
Response
Count
White British
97.5%197
Black or Black British  0.0%0
Asian or Asian British
0.5%1
Mixed
0.5%1
Chinese
0.5%1
Other
1.0%2