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Prescriptions

From 5th June 2017 we have updated our procedures for ordring repeat prescriptions. Pharmacies will no longer be able to order your prescriptons on your behalf. You will however still be able to collect your prescription from your nominated pharmacy.

You will now be able to order your repeat prescriptions by:-

  • By posting your request slip into the box in downstairs reception if you have mislaid your request slip, write your details, name, address, date of birth and the items you require on paper and post into the box in reception.
  • Via Online Services (Patient Access) Click Here . If you need Instructions to use this service click here
  • By emailing us at prescriptions.mackenzie@nhs.net
  • By post using the Royal Mail with a stamped addressed envelope enclosed for returning your prescription.
  • By faxing your name to us on 01706 605147 with full details.
  • By phoning us on 01706 605139 between the hours of 1.30 pm – 4.00 pm Monday - Friday.

What Happens after you have ordered

PLEASE ALLOW TWO WORKING DAYS PRESCRIPTIONS FOR US TO PROCESS YOUR PRESCRIPTION ORDER. *Note any prescription requests made after 3pm will not be dealt with until the following day when the 2 working days will commence.

Collecting Your Prescription

All prescriptions will be available for collection from 3pm onwards, two working days after the request has been made. If you have nominated a pharmacist to collect your prescription this will be available according to their procedures.

Prescription Queries

If you have a query regarding you prescription or medication, our Reception staff are available :-

  • Monday - Friday – 1.30 – 4.00pm

Non repeat items

For requests where items are not on the repeat system, please enquire at reception.

The Pill (oral contraception)

It is important to remember that you cannot be given a repeat prescription for the Pill as you would for other medications.

Once the doctor is satisfied that the contraceptive pill you are on is the most suitable one for you (usually after an initial 3 month trial) you can be issued a prescription for six months supply.

As you start the last pack of this six month supply you need to contact the practice to make a further appointment to see the Nurse Practitioner or GP, so that your blood pressure can be checked and any problems discussed, then a further six-month prescription can be issued.

It is important that you are then seen ideally every six months so that we can check your blood pressure and ensure that you are not encountering any other problems whilst on the Pill.

A further supply of your medication cannot be issued unless you have this check.

You can contact reception to pre-book the appointment up to a month before the appointment.

Should you forget to make an appointment and you have used up your six month supply of your contraceptive pill, you may be able to obtain a further one month supply, but only when approval has been given by a GP. This will be on the understanding that you have had no problems and have had a blood pressure check in the last 6/12.

If a further six month's supply is required. The receptionist will make a routine appointment for you to come in to see the Doctor or Nurse practitioner (as appropriate) at a later date.

If a six month supply of the contraceptive pill is required and you are unable to attend the surgery you will need to have a telephone consultation with the GP or Nurse Practitioner and you will have to have had your blood pressure measured in the last 6 months.

Please leave a current and accurate contact telephone number with the Receptionist.

Hormone Replacement Therapy (HRT)

It is important to remember that you cannot be given a repeat prescription for HRT as you would for other medications.

If you run out of HRT, a provisional prescription for a one months' supply cannot be issued without medical approval. However, a telephone consultation can be arranged with a health care professional provided you have had your blood pressure recorded within the last six months.

Medication Reviews

All patients on repeat medication will be requested to make an appointment to see a doctor at least annually in order to review their medication. A reminder will be printed on your repeat request form.


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